Accreditation Excellence & Better UX
Redesigning a university library system to boost accreditation and enhance student engagement.
Dinuslib
is the official library of Dian Nuswantoro University, serving as the university’s knowledge hub. It offers a wide range of academic resources books, journals, digital repositories, and research support services while aiming to provide a modern, user friendly environment that encourages academic excellence and lifelong learning.
Library Accreditation Goals
Indonesian university libraries are accredited on a scale of A (highest), B (standard), and C (lowest). Currently holding a B, Dinuslib aims to achieve A accreditation, requiring stronger digital infrastructure and higher user engagement.
Instrument Requirement
The accreditation instrument specifies that one of the key performance indicators is achieving 11,000 digital visitors per month something the current system struggles to meet.
Separate Open Source
Dinuslib currently operates on multiple separate open source platforms: WordPress for the main site, SLiMS for book circulation, and DSpace for academic files. This fragmented structure confuses users and weakens the overall experience.
Compounding the problem:
A recent online gambling attack raised serious security concerns.
Monthly visitors consistently fall short of the 11,000 required by accreditation standards.
Without a clear visual flow of the system, both developers and stakeholders lack a shared understanding, making platform improvements slow and misaligned.
Creating Sitemap
I mapped the entire library ecosystem, identifying pain points, redundancies, and missing user flows. This provided a clear structure for merging multiple platforms into one unified experience.
Creating Design System
A consistent design system was built in Figma covering typography, colors, components, and interaction states ensuring visual and functional consistency across the entire library platform.
Creating Prototype
Interactive prototypes were developed to visualize user journeys, allowing stakeholders to experience the proposed solution before development and align on functionality early.
Usability Testing (SUS & SEQ Methods)
I conducted usability tests with real users using the System Usability Scale (SUS) and Single Ease Question (SEQ) methods. These tests provided measurable insights on ease of use, visual clarity, and user satisfaction. I've reached my target of 100% use SUS method.
Unified Library Platform
I integrated all separate services into one centralized, secure, and easy to navigate website to eliminate confusion and improve accessibility.
Enhanced User Experience
A user centered design approach improved usability and engagement, aiming to meet the accreditation visitor target and boost overall satisfaction.
